Call Centre Agent Vacancy at Baobab Microfinance Bank

About the role

Call Centre Agent job opportunity is available at Baobab Micro Finance Bank for individuals who possess University / college degree is an asset.

Responsibilities

• Respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls
• Making sure lead generated are compiled and sent to Branches
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, mailing, correspondence and other management tasks
• Market Banks products and services and call ALIP and TAKA Eligible customers daily
• Appropriate report of all activities weekly.

Experience and qualifications

• University / college degree is an asset.
• Previous customer service experience/call centre agents is preferred especially in particular industry, preferred.

Qualifications / Skills:

• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Application deadline

25th January, 2020.

Application details

Interested and qualified candidates should send their Applications and Resume to: Fmaidgu@baobab.bz cc hrnigeria@baobab.bz,

Note: Applications received after the deadline will not be considered. Only shortlisted candidates will be contacted for the next stage/s of the process.

WHO IS Baobab Micro Finance Bank?

Baobab is an investment company whose mission is to create a group of leading microfinance banks and finance companies in at least 15 countries by 2015 that will provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector. Baobab was created in July 2005 by PlaNet Finance, and other investors including International Finance Corporation, AXA Belgium, and Societe Generale, with the European Investment Bank, the French Development Agency and Developing World Markets Joining later.