Job details
Client Relations Officer Job at Procept Associates Professional Services Limited
The published deadline was 11 December 2019. This page is retained for reference; the original application instructions below are historical.
About the role
Client Relations Officer job opportunity is available at Procept Associates Professional Services Limited for individuals who possess a Diploma certificate.
Responsibilities
- Open and maintain customer accounts by recording all relevant client information and interactions
- Manage calls, emails and social media interactions from clients and potential clients
- Identify and assess customers’ needs, then resolve problems when required
- Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provide accurate, valid and complete information to clients by using the right methods/tools
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Assist with placement of orders, refunds, or exchanges
- Setting up, optimizing and managing company pages within each social media platform
- Resolve customer complaints via phone, email, mail or social media.
Experience and qualifications
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Strong business writing skills
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Minimum of a Diploma certificate required.
Application deadline
11th December, 2019.
Application details
Interested and qualified candidates should send their Applications to: vacancies@proceptnigeria.com using the Job Title and Name as the subject of the email.
WHO IS Procept Associates Professional Services Limited?
Procept Associates Professional Services Limited (Procept Nigeria) is a franchisee of Procept Associates Ltd. (Canada), with oversight for the African region and specializing in Procept Canada services, as well as, strategic planning, management consulting, IT governance, and international standards, through a network of associates and partners, using best-practice frameworks.