Client Relationship Officer at Havana Group – Enugu

Havana Group is hiring a full-time Client Relationship Officer in Enugu to manage customer communications, respond to complaints and support client retention and onboarding.

Job Description

• Manage client communications, respond to inquiries, and provide timely, professional assistance.
• Build and maintain positive relationships with existing and prospective clients.
• Handle client complaints, resolve issues promptly, and escalate complex matters when necessary.
• Follow up with clients to ensure satisfaction with the company’s products and services.
• Maintain accurate client records, communication logs, and relationship management reports.
• Identify opportunities to improve client experience, retention, and service delivery.
• Collaborate with relevant departments to ensure client needs are effectively addressed.
• Support client onboarding, engagement, and follow-up activities.

Qualifications and Requirements

• Bachelor’s Degree or HND in Business Administration, Marketing, Communication, or a related field.
• Previous experience in client relations, customer service, or a similar role is an advantage.
• Strong verbal and written communication skills.
• Excellent interpersonal, problem-solving, and organisational abilities.
• Proficiency in Microsoft Office and client management tools.
• Ability to remain professional, patient, and solution-oriented when handling difficult clients.