Community Associate Vacancy at Workcity Africa

About the role

Community Associate job opportunity is available at Workcity Africa for individuals who possess relevant qualifications.

Responsibilities

• Answer incoming calls and emails in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Address customer complaints in a compassionate and patient manner.
• Redirect customers to appropriate teams and/or departments as needed.
• Help sales team generate leads, identify potential leads and forward to sales reps.
• Check voicemail inboxes and return calls on time.
• Follow-up with callers on the complaint and/or question resolution status.
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

Experience and qualifications

• Qualification: Bachelor Degree, HND, OND
• Customer service experience is a plus.
• 1 – 2 years work experience.
• Excellent interpersonal communication skills, both verbal and written.
• Fantastic phone skills, i.e. well-spoken, excellent active listening skills.
• Motivated, energetic, driven work ethic.
• Time management skills.
• Ability to multitask and organize.
• Outgoing, friendly, compassionate personality.
• Ability to meet and/or exceed both call and sales assist quotas

Application deadline

Application details

WHO IS Workcity Africa?