Job details
Contact Centre Agent Vacancy at a Reputable Commercial Bank – Workforce Group
Applications closed
The published deadline was 29 February 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Contact Centre Agent job opportunity is available at Workforce Group for individuals who possess HND / B.Sc. in any discipline.
Summary
- We are currently recruiting Contact Center Agents for a reputable bank
- He/She will be the liaison between the bank and its current and potential customers
- He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Meet personal/team qualitative and quantitative targets.
- Seize opportunities to upsell products when they arise.
Experience and qualifications
- HND / B.Sc. in any discipline.
- Must not be more than 28 years old.
- Excellent spoken English with impressive interpersonal skills.
- Fluency in English and any of these native languages: Hausa, Igbo and Yoruba.
- Must be resident in Lagos.
Application deadline
29th February, 2020.
Application details
Do you meet the criteria listed above? Apply by clicking on the “Apply button below: