Job details
CRM Customer Care Manager Vacancy at an E-commerce Company – HR Leverage Africa
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About the role
CRM Customer Care Manager job opportunity is available at HR Leverage Africa for individuals who possess relevant qualifications.
Job Description
- We are need of a CRM Customer Care Manager with the knowledge of complex CRM software.
- This person will lead the customer care department and provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Responsibilities
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Keeping a record of customer interaction and details of actions taken
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Provide resources for quality customer service
- Implement customer service strategies to improve quality of service
Experience and qualifications
- B.Sc in business Administration or related field.
- Minimum of 5 years in providing customer service support.
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to multitask, prioritize, and manage time efficiently
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
- Able to multitask, prioritize, and manage time efficiently
Application deadline
Not Specified.
Application details
Interested and qualified candidates should forward their CV to: consulting.hrla@gmail.com using the job title as the subject of the application.
Note: Only qualified candidates should apply.