Job details
Customer Care Representative Vacancy at Macfort Incorporation
The published deadline was 15 January 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Customer Care Representative job opportunity is available at Macfort Incorporation for individuals who possess B.Sc/HND in any discipline.
Responsibilities
- Assist customers with questions, inquiries and complaints
- Promote goods and services offered by the company.
- Keep records of customers’ information.
- Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
- Liaise with managers or other employees who might be able to provide further assistance.
- Assist with placement of orders, refunds, or exchanges.
- Utilize computer technology to handle high call volumes.
Experience and qualifications
- B.Sc/HND in any discipline.
- Minimum of 2 years experience working as a Customer Care Agent.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Ability to work individually and as a team
- Ability to multitask, manage time, and prioritize.
Application deadline
15th January, 2020.
Application details
Interested and qualified candidates should send their updated Resume and Cover Letter to: recruitment@macfortinc.com.ng using the Job Title as the Subject of the mail.
WHO IS Macfort Incorporation?
Macfort Incorporation – We are team of professionals who work in HR management roles,ICT solutions, cooperate presentations and trainings. We support businesses to recruit and manage their human capital profitably and sustainable in these rapidly changing economic times.