Job details
Customer Care Service Executive – Shop Operations Vacancy at a Telecommunication Company – Proten International
Applications closed
The published deadline was 5 October 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Executive, Shop Operations (Customer Care Service Executive) job opportunity is available at Proten International for individuals who possess relevant qualiifcations.
Responsibilities
- First line interaction with customers
- Ensure customer queries / requests/ concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for Stock and Cash Management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations/ processes
Essential Attributes:
- Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
- capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
Desired Attributes:
- Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
- and organizing skills proven achiever, Should have sharp business acumen
Experience and qualifications
- Desired Experience 2 to 5 years in a similar profile
REMUNERATION:-
N60,000 – N90,000 Monthly
Application deadline
5th October, 2020.