Job details
Customer Relationship Manager Job at Chartwell Securities Limited
The published deadline was 15 December 2019. This page is retained for reference; the original application instructions below are historical.
About the role
Customer Relationship Manager job opportunity is available at Chartwell Securities Limited for individuals who possess High school diploma, general education degree or equivalent.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our services inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Experience and qualifications
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Application deadline
15th December, 2019.
Application details
Interested and qualified candidates should send their CV to: chartwellsecuritieslimited@gmail.com using the Job Title as the subject of the mail.
WHO IS Chartwell Securities Limited?
Chartwell Securities Limited is a company of Investment Managers and Stockbrokers focussed largely on the investment needs of Private and Institutional Clients. Regulated by the Securities and Exchange Commission, the company is a Dealing Member of The Nigerian Stock Exchange.