Job details
Customer Service Intern Vacancy at A1 Power Technologies Limited
The published deadline was 21 February 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Customer Service Intern job opportunity is available at A1 Power Technologies Limited for individuals who possess B.Sc / HND in Electrical Electronics Engineering, Physics, or any Science discipline.
Responsibilities
The ideal candidate will be required to carry out the following key activities;
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Answers inquiries by clarifying desired information on products and services.
- Respond politely and courteously to customers enquiries.
- Managing large amounts of inbound calls, chats and emails in a timely manner.
- Collecting customer information and analyzing customer need and providing prompt solutions.
- Contributes to team effort by accomplishing related results as needed.
- Coordinates daily updates on our social media handles.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Experience and qualifications
- B.Sc / HND in Electrical Electronics Engineering, Physics, or any Science discipline.
- Must be a serving Corps member.
Knowledge, Skills and Attitude:
- Good knowledge of renewable energy and electricity metering industry.
- Ability to stay calm when customers are stressed or upset.
- Proficient in graphic design software and Microsoft excel
- Experience working with customer support.
- Social media savvy
- Continuous learning and improvement
- Effective communication skills
- Attention to details
- Critical thinking, problem-solving and analytical skills
- Result oriented
- Integrity and accountability.
Application deadline
21st February, 2020.
Application details
Interested and qualified candidates should send their CV to: careers@a1powertechnologies.com using the “Job Title” as the subject of the email.
WHO IS A1 Power Technologies Limited?
A1 Power Technologies Limited (formerly Chlorophyll Ventures Limited) is an energy services and solutions provider offering cutting-edge technology and strategic consulting for a sustainable energy sector.