Position Title: Customer Service Officer.
Job Station: Lagos State.
Customer Service Officer job opportunity is available at ICS Outsourcing for individuals who possess relevant qualifications.
- We are currently looking to hire a Customer Service Officer for our client. The ideal candidate should be passionate about satisfying the needs of customers.
DUTIES AND RESPONSIBILITIES :-
- Answer customer’s enquiry via phone call, WhatsApp chat, Instagram and Facebook.
- Use telephone to reach out to customers and verify account information after payment is done by the customer.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Handle customer’s complaint and provide solutions by contacting the immediate supervisor.
- Greet customers warmly and ascertain reason for calling.
- Persuading customers to reconsider cancelling an order or refund.
DESIRED EXPERIENCE & QUALIFICATION :-
- Minimum of OND qualification.
- 0-2years experience in a similar role.
- Must be organized and punctual.
- Excellent verbal and written communication skills.
N40,000 / Month.
Apply Before :-
31st August, 2020.
Interested and qualified candidates should send their CV to: firstname.lastname@example.org with the job title as subject of the email.
WHO IS ICS Outsourcing?
ICS Outsourcing is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.View More Jobs at ICS Outsourcing
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