Customer Service Personnel Vacancy at Think Axis Limited

Position Title: Customer Service Personnel.

INTRODUCTION:-

Customer Service Personnel job opportunity is available at Think Axis Limited for individuals who possess relevant qualifications.

Details

We are looking to hire an experienced Customer Service Personnel, to be responsible for engaging with customers.

DUTIES AND RESPONSIBILITIES:-

Give report daily operations and submit a weekly and monthly report of activities and enquires.
Develop and manage the company’s Databases.
Coordinating with other departments to obtain updated client/prospect information to create new files and/or update old files.
Responsible for filing and documentation of all client files and correspondences
Responsible for responding to inquiries, complaints from customers on the CRM email platform and telephone line
Record every inquiry and complaint by customers (old and new)
Proper documentation of all client’s correspondences, receipts, title documents, letters etc
Responsible for timely requesting of receipts of payments and commissions.
Responsible for sending client’s receipts, payment reminders, congratulatory messages on full payments, etc
Aid in the implementation and set up of approved Sales activities.
Send out periodic marketing information to prospects (emails, SMS blasts, newsletters, etc)
You should be able to deal with complaints and give accurate information
Update clients on work progress.
Generate new leads using marketing platforms and encourage repeat business from an existing database
Take up other duties as assigned.

DESIRED EXPERIENCE & QUALIFICATION:-

Related degree in Customer Service, Public Administration or International Relations.
A minimum of 2 years’ experience.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
Female applicants only.
Polite, Honest, and Maintain a positive attitude focused on customer satisfaction.

Apply Before:-

30th November, 2020.

INTERESTED?

Interested and qualified candidates should send their CV to: thinkaxis2018@gmail.com using the Job Title as the subject of the email.

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