Customer Service Personnel Vacancy at Think Axis Limited

Position Title: Customer Service Personnel.

Job Station: Lagos State.

INTRODUCTION:-

Customer Service Personnel job opportunity is available at Think Axis Limited for individuals who possess relevant qualifications.

Details

  • We are looking to hire an experienced Customer Service Personnel, to be responsible for engaging with customers.

DUTIES AND RESPONSIBILITIES:-

  • Give report daily operations and submit a weekly and monthly report of activities and enquires.
  • Develop and manage the company’s Databases.
  • Coordinating with other departments to obtain updated client/prospect information to create new files and/or update old files.
  • Responsible for filing and documentation of all client files and correspondences
  • Responsible for responding to inquiries, complaints from customers on the CRM email platform and telephone line
  • Record every inquiry and complaint by customers (old and new)
  • Proper documentation of all client’s correspondences, receipts, title documents, letters etc
  • Responsible for timely requesting of receipts of payments and commissions.
  • Responsible for sending client’s receipts, payment reminders, congratulatory messages on full payments, etc
  • Aid in the implementation and set up of approved Sales activities.
  • Send out periodic marketing information to prospects (emails, SMS blasts, newsletters, etc)
  • You should be able to deal with complaints and give accurate information
  • Update clients on work progress.
  • Generate new leads using marketing platforms and encourage repeat business from an existing database
  • Take up other duties as assigned.

DESIRED EXPERIENCE & QUALIFICATION:-

  • Related degree in Customer Service, Public Administration or International Relations.
  • A minimum of 2 years’ experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Female applicants only.
  • Polite, Honest, and Maintain a positive attitude focused on customer satisfaction.

Apply Before:-

30th November, 2020.

INTERESTED?

Interested and qualified candidates should send their CV to: thinkaxis2018@gmail.com using the Job Title as the subject of the email.

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