Position Title: Customer Service Personnel.
Job Station: Lagos State.
Customer Service Personnel job opportunity is available at Think Axis Limited for individuals who possess relevant qualifications.
- We are looking to hire an experienced Customer Service Personnel, to be responsible for engaging with customers.
DUTIES AND RESPONSIBILITIES:-
- Give report daily operations and submit a weekly and monthly report of activities and enquires.
- Develop and manage the company’s Databases.
- Coordinating with other departments to obtain updated client/prospect information to create new files and/or update old files.
- Responsible for filing and documentation of all client files and correspondences
- Responsible for responding to inquiries, complaints from customers on the CRM email platform and telephone line
- Record every inquiry and complaint by customers (old and new)
- Proper documentation of all client’s correspondences, receipts, title documents, letters etc
- Responsible for timely requesting of receipts of payments and commissions.
- Responsible for sending client’s receipts, payment reminders, congratulatory messages on full payments, etc
- Aid in the implementation and set up of approved Sales activities.
- Send out periodic marketing information to prospects (emails, SMS blasts, newsletters, etc)
- You should be able to deal with complaints and give accurate information
- Update clients on work progress.
- Generate new leads using marketing platforms and encourage repeat business from an existing database
- Take up other duties as assigned.
DESIRED EXPERIENCE & QUALIFICATION:-
- Related degree in Customer Service, Public Administration or International Relations.
- A minimum of 2 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Female applicants only.
- Polite, Honest, and Maintain a positive attitude focused on customer satisfaction.
30th November, 2020.
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.View More Jobs at Think Axis Limited
PLEASE help others by Sharing This Job Opportunity on: