Customer Service Representative Vacancy at UNIC Datawise Concept

Position Title: Customer Service Representative.

Job Station: Lagos State.

INTRODUCTION :-

Customer Service Representative job opportunity is available at UNIC Datawise Concept for individuals who possess HND / Bachelor’s Degree in relevant fields.

DUTIES AND RESPONSIBILITIES :-

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

DESIRED EXPERIENCE & QUALIFICATION :-

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND / Bachelor’s Degree in relevant fields

Apply Before :-

11th January, 2020.

INTERESTED?

Interested and qualified candidate should send their CV to: hr.datawiseconcept@gmail.com using the Job Title as subject of the email.