Position Title: Customer Services Representative.
Job Station: Lagos State.
Customer Services Representative job opportunity is available at AnyJob Limited for individuals who possess relevant qualifiocations.
DUTIES AND RESPONSIBILITIES :-
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal / team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
DESIRED EXPERIENCE & QUALIFICATION :-
- Should reside on the island Lagos
- Good communication skills
- Has 1- 2 years experience in the job role
- Computer literate
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
N50,000 / Month
Apply Before :-
2nd July, 2020.
Interested and qualified candidates should send their CV to: firstname.lastname@example.org with the “Job title” as subject of the email.View More Jobs at AnyJob Limited
PLEASE help others by Sharing This Job Opportunity on: