Customer Support Representative Vacancy at ForexTime (FXTM)

Position Title: Customer Support Representative.

Job Station: Lagos State.

INTRODUCTION :-

Customer Support Representative job opportunity is available at ForexTime (FXTM) for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES :-

  • Assist clients worldwide through a live support
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Provide all relevant information to clients regarding documents and materials for becoming a client.

DESIRED EXPERIENCE & QUALIFICATION :-

  • Higher education in Economics or a related field;
  • Previous experience in a similar position will be considered an advantage
  • Excellent knowledge of English language; knowledge of any other language will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered an advantage.

REMUNERATION :-

Benefit
The successful candidate will receive a competitive remuneration package.

Apply Before :-

Not Specified.

INTERESTED?

Do you meet the criteria listed above? Apply by clicking on the “Apply” button below:

Apply Now

Note: All applications will be treated confidentially.

WHO IS ForexTime (FXTM)?

ForexTime (FXTM) – We provide you with the environment and conditions that you need to develop in your area of expertise, whether you are a young individual at the beginning of your career, or an experienced professional seeking to move forward.

View More Jobs at ForexTime (FXTM)

PLEASE help others by Sharing This Job Opportunity on:
Join Over 100,000 + Happy Subscribers.
Get a free daily job alert via Email HERE

Leave a Reply