DC Engineer (Level 3)/Team Lead Job at Alfred & Victoria Associates

About the role

DC Engineer (Level 3)/Team Lead job opportunity is available at Alfred & Victoria Associates for individuals who possess CCIE Qualification Experience.

Responsibilities

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Provide telephonic support to clients when required.
• Effectively manage a team of DC Engineers, their resources, development and overall performance.

Monitor infrastructure:

• They ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• In this regard they will perform necessary checks, apply monitoring tools and respond to alerts.
• Where software is a component of the solution, they will also take responsibility for ensuring that the software is installed and configured according to client requirements.

Identify problems and errors:

• The DC Engineer L3/Team Lead identifies problems and errors prior to or when they occur.
• He or she will log all such incidents in a timely manner with the required level of detail with all the necessary stakeholders.
• They liaise with all stakeholders including client IT environments, vendors, carriers Organisation colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Ensure resolution of incidents and requests:

• They investigate all line support calls and identify the root cause of incidents and problems to ensure proactive future management.
• They ensure the efficient and comprehensive resolution of incidents and requests.
• This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members.
• They will also report and escalate issues to 3rd party vendors if necessary.
• They take full ownership for managing the incident to resolution within the service level conditions.
• Where necessary, they escalate requests and exceptions to the 3rd line support team.

Ensure continuous feedback:

• They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Company’s procedures.

Incident management:

• When required they will take responsibility for receiving calls and incidents at the services desk.
• They assist in analyzing, assigning and escalating the support calls.
• They also provide telephonic support to clients where required.
• They update incidents with progress and resolution details.

Shift management:

• The DC Engineer L3/Team Lead that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity.
• They complete and maintain any shift hand hover schedules.

Experience and qualifications

Experience:

• 10 years’ relevant work experience.
• 8 years’ work experience as a Technical Team Leader within the Technology Industry.

Education:

• Information Technology Degree.
• CCIE Qualification Experience.

Key skills and competencies:

• Possess sound knowledge of Organisation IT infrastructure and systems.
• Possess an understanding of the operations of a Data Centre business.
• Display specialist and detailed technical expertise.
• Demonstrate good analytical thinking skills.
• Possess leadership skills.
• Demonstrate problem analysis and solution formulation skills.
• Demonstrate learning and service orientation
• Display good verbal and written communication ability.
• Display resilience and the ability to cope with pressure.
• Possess people management ability.
• Possess the ability to compile reports.
• Demonstrate the ability to engage with a variety of stakeholders.

Behavioural skills:

• DC Engineer L3/Team Lead are required to strictly comply and ensure compliance with all processes and procedures as prescribed by the Organisation and the client when relevant.
• They are also responsible for producing breach and other reports that are necessary for the correct operation of processes.
• They identify failures and short-comings in the current processes and escalate with recommendations.
• Their ability to communicate well and to capture all pertinent details when required will contribute to their success.

Application deadline

3pm; 16th December, 2019.

REMUNERATION :-

Very attractive.

Application details

Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the “Job Title” as subject of the email.

Note: Any application received after the above time will be automatically rejected.

WHO IS Alfred & Victoria Associates?

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.