Experienced Event Manager Vacancy at Philban Consulting

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About the role

Experienced Event Manager job opportunity is available at Philban Consulting for individuals who possess relevant qualifications.

Responsibilities

• Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events.
• This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales.
• Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
• Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence.
• Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

Experience and qualifications

• B.Sc or HND from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; Hospitality experience required
• 2 years minimum Experience as an Event Manager in the field Hotel and Management/ Hospitality or any related major.

Key Requirements:

• Must be Hospitality Experienced.
• Must be Experienced in the use of sales and catering software and Opera.
• Must possess problems solving skills to suggest alternatives to previous arrangements if necessary.
• Must possess Leadership Skills
• Must be able to identify operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Must be able to Manage customer budgets to maximize revenue and meet customer needs.
• Must be able to Oversee customer experiences from file turnover through the post event phase.
• Must be able to Conducts pre- and post-event meetings as required to review/communicate group needs and Feedback.
• Must be ready to Adhere to all standards, policies, and procedures.
• Must have Celebrating Spirit to commend successes and publicly recognizes the contributions of team members.
• Must possess Customer Service Skills in handling Customer Problems, Complaints, following up with them and Satisfying them.
• Must be ready to Up-sell products and services throughout the event process.
• Must be ready to Participate in customer site inspections and assists with the sales process when necessary.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
• Must be able to Manage revenue and profitability associated with events.
• Must be able to Forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
• Must be able to Review billing and payments with clients.
• Must be ready to Make presence known to customer at all times during entire event process.
• Must be able to Coordinate and communicate verbally and in writing with customer (internal and external) regarding event details.

Application deadline

Application details

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