Job details
Female Customer Service Representative Vacancy at SIMS Nigeria Limited
The published deadline was 27 July 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Female Customer Service Representative job opportunity is available at SIMS Nigeria Limited for individuals who possess relevant qualifications.
Responsibilities
- Receive customers and address all issues concerning their faulty products.
- Prepare Job Card for all jobs with proper classification i.e. warranty or non-warranty.
- Forward all Job Card and faulty products to the Service centre supervisor.
- Preparation of defective parts failure report (Panel, PCB & Compressor)
- Preparation of daily work report.
- Daily follow up on the engineers to confirm status of jobs.
- Responsible for Happy calls to customers and dealers.
- Responsible for Spare part request in line with job card details.
- Responsible for Job completion feedback to the customer.
Experience and qualifications
- Bachelor’s Degree or equivalent
- Minimum of 2 years experience in a similar role.
- Proficiency in the use of Microsoft office applications in MS Excel, Word and Powerpoint.
Application deadline
27th July, 2020.
Application details
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
WHO IS SIMS Nigeria Limited?
SIMS Nigeria Limited – We specialize in the assembly, distribution and sales of consumer electronics from major brands such as – Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.
Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.