Field Support Engineer – Inshop Technical Support Vacancy at Proten International – 4 Openings

Position Title: Engineer - Inshop Technical Support (Field Support Engineer).

Job Station: Abuja, Lagos State, Oyo State, Rivers State.

INTRODUCTION:-

Engineer - Inshop Technical Support (Field Support Engineer) job opportunity is available at Proten International for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

  • First line contact, providing technical assistance to all walk in customer at Shops
  • Assist in after sales device setup, installation, and configuration processes for new subscribers
  • Create a positive customer experience
  • Assist / guide customers to handle different hardware and software application as required
  • Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
  • Liaise with device & terminals unit, for all hardware errors & related replacement cases
  • Document help desk tickets/resolutions, and maintain defective device inventory list for shop
  • Recognize areas & forward plans for internal improvement to the Territory Sales Manager

Essential Attributes:

  • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting,
  • Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player

Desired Attributes:

  • Relevant Industry Experience, been on the front end handling customers and team.

DESIRED EXPERIENCE & QUALIFICATION:-

  • HND / Graduate / Post Graduate in Electrical / Electronics / Computer / Communication/Info Tech

Desired Experience:

  •  1 to 3 years in similar profile

REMUNERATION:-

N60,000 Monthly

Apply Before:-

5th October, 2020.

INTERESTED?

Interested and qualified candidates should:

apply online

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