Job details
Floor Manager Job at Smart Partners Consulting
The published deadline was 12 December 2019. This page is retained for reference; the original application instructions below are historical.
About the role
Floor Manager job opportunity is available at Smart Partners Consulting for individuals who possess relevant qualifications.
Responsibilities
- Analyze the sales figures and also predict the volume of future sales in order to maximize profits.
- Ensure that all customers receive service properly.
- Record sales figures and analyse data and forward planning.
- Training new hospitality staff on the establishment’s policies and procedures
- Conduct appraisals and review the performance of the staff.
- Responsible for safety procedures are followed on floor.
- Monitoring financial results based on key performance indicators
- Resolving customer complaints using conflict resolution skills
- Inspect guest areas for cleanliness and deploy custodial staff as necessary.
- Establishing a good rapport with first-time guests leads them to become loyal patrons.
- Monitor the amount of revenue generated by the establishment on a daily basis.
- Identify and Resolve Urgent, legal and security issues.
Experience and qualifications
- Minimum of 5 years proven experience as a floor manager or Hotel/Restaurant manager
- Exhibiting leadership ability
- Booking and checking in guests
- Proficient user of Microsoft Office- Excel and PowerPoint
- Reservation management software.
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Culinary School Diploma or Degree in Food Service Management or related field.
Application deadline
12th December, 2019
Application details
Interested and qualified candidates should send their detailed CV in MS word version to: talent@smartpartnersng.com using the “Job Title” as subject of the email.
WHO IS Smart Partners Consulting?
Smart Partners Consulting Limited is a leading indigenous HR Consulting Firm in Nigeria located in Lagos with services offered in Recruitment, Outsourcing, Training and HR Consulting. We are a growing firm providing services to top leading companies across the Oil & Gas, IT, Banking Industries and many others using our world class recruiting process with vibrant, talented and passionate team.