Global Consumer Lead Vacancy at Tek Experts

About the role

Global Consumer Lead job opportunity is available at Tek Experts for individuals who possess relevant qualification.

Responsibilities

• Prioritizes client, staff and organizational requirements, ensuring clear communications with internal and external partners regarding news, feedback, plans and issue resolutions;
• Manage the team’s productivity and headcount collaborating with talent acquisition and learning and development supporting performance management and people development
• Operational responsibility for KPIs and overall SLA
• Build, implement and maintain business processes
• Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement
• Run, analyze reports and create action plans to improve the operation and ensure metrics achievement

What We’re Looking For

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Skills and Competencies:

• A background in delivering consumer support is critical
• Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner
• Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills
• Committed to self-development and the development of others.

REMUNERATION :-

• An excellent remuneration package
• Prestigious offices in central locations around the world
• Friendly working atmosphere
• Continuous professional development and certification programs
• A commitment to offering career development opportunities to meet your full potential.

Application deadline

Not Specified.

Application details

Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
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