Job details
Guest Service Agent (Receptionist) Vacancy at Laim Hotel
Applications closed
The published deadline was 16 August 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Guest Service Agent (Receptionist) job opportunity is available at Laim Hotel for individuals who possess relevant qualiifcations.
Summary
- The Guest service agent (Receptionist) will be required to conduct his / her duties in a courteous, safe and efficient manner, in accordance with the company policies and procedures, ensuring that the highest level of service and communication is maintained.
Responsibilities
- Ensure each and every guest are treated in a warm, friendly, efficient and accurate manner.
- Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
- Go above and beyond to provide assistance, assist with luggage, directions wake up calls, future reservations, etc.
- Coordinate all guest requests, inform guests of hotel services, features and room amenities.
- Provide pick up and drop off services to guests.
- Always be aware and attentive to all guestТs needs.
- Ensure guest / member comfort and convenience at all times.
- Liaise with housekeeping to ensure proper cleaning of rooms as appropriate and in a timely manner.
- Ensure check-in and check out processes and policies are followed.
- Constantly check all machines and equipment to ensure proper running of the front desk.
- Carry out other duties as directed by the Front office manager.
Experience and qualifications
- Minimum qualification of HND or B.Sc in any related discipline and a 4 years working experience with knowledge about front-office software i.e OPERA,etc
Application deadline
16th August, 2020
Application details
Interested and qualified candidates should send their CV and cover letter to: jobs@laimhotels.com using the “Job Title” as the subject of the email.
WHO IS Laim Hotel?
Laim Hotel – We are a 5 STAR hotel with the aim of constantly anticipating our customer’s expectations by offering superior services, with exceptional facilities and innovations that consistently exceed these expectations.