Head, Retail Operations Vacancy at Strategic Workforce Solutions

About the role

Head, Retail Operations job opportunity is available at Strategic Workforce Solutions for individuals who possess B.Sc in Business Administration or in relevant field.

Job Description

• Our client is looking for a highly skilled and motivated Head Retail Operations to lead their growing team.

Overview of Role

• To plan and drive the retail operations so as to ensure maximum sales, maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth
• To maintain the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/ her area in the store in all aspects
• To sponsor and coach the team and drive continuous improvements.

Responsibilities

Sales and Commercial Performance:

• Prepare and participate in the preparation of sales budgets
• Maximize sales and profitability of the brand
• Maximize productivity targets (sales per sqft, ATV, Conversion etc)
• Control costs within budgetary guidelines
• Identify internal and external commercial opportunities
• Ensure effective Stock and Space Management
• Conduct SWOT review to analyze the customer profile
• Provide monthly feedback on competitor and event activities
• Suggest improvements based on benchmark practices

Inventory Management & Stock Distribution:

• Ensure effective Inventory and Warehouse management in the territory (order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage)
• Review and analyze stock and sales reports monitoring over and under stocks, implementing corrective action to be taken
• Review and effectively deal with fast/ slow lines, new ranges and end of ranges and implement necessary action
• Provision of monthly feedback to Concept on sales, stock positions and product feedback

Operational Standards and Management:

• Ensure all the stores are in compliance with the store operating and customer service standards
• Ensure all the stores are in compliance with the company policy on employment and state laws, health and safety standards
• Ensure all the stores portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
• Ensure all store sales, promotions are planned effectively, executed and promptly and maintained professionally.

People Management:

• Manage and support in team recruitment
• Ensure that all new recruits understand their job and inducted well within the company
• Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
• Set KRA’s for direct reports and conduct performance appraisal
• Oversee staff deployment and drive motivation levels of the direct reportees.

Experience and qualifications

• B.Sc in Business Administration or in relevant field
• Must have worked for a Retail Company (Supermarkets / Hypermarkets)
• Must be residing in Abuja
• Knowledge of customer service, office management and basic data recording procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• At least 4-8 years experience as Head Retail Operations.

Application deadline

11th March, 2020.

Application details

Interested and qualified candidates should send their CV to: info@swsopportunities.com using the Job Title as the subject of the mail.