Home Appliance Service Centre Manager Vacancy at Ascentech Services Limited

About the role

Home Appliance Service Centre Manager job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.

• We are looking to hire a Home Appliance Service Centre Manager, who will be responsible for ensuring high customer satisfaction through timely value added services while enhancing the revenue for profitability & growth, and also ensure accuracy of all internal & external processes.

Responsibilities

• Effectively manages team members, including Service technicians and Call Centre Agents, to ensure team objectives and revenue goals are achieved
• Effectively manage the Projects Installation team & coordinate with Project Sales Team
• Ensure team offers exemplary customer service by addressing the concerns correctly & within agreed timelines
• Personally taking care of escalated customer concerns or complaints quickly and professionally
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Be well aware of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, and preparing reports
• Ensure availability of spare parts with periodic reviews of stocks level and efficient planning
• Strictly adhere to company standard operating procedures, safety procedures, Code of Ethics & policies

Experience and qualifications

• B.Sc / HND in an Engineering, Science or related field from an accredited institution.
• Minimum 5 years of relevant experience. Experience in a similar service centre will be preferred.
• Prerequisite knowledge of Administrative, Financial, Communication, Managerial, and Analytical is necessary.
• Knowledge on the handling and management of internal & external customers including Service technicians, Call Centre Agents, Sales team, Help Desk team, and other relevant parties
• Experience in developing processes, drawing up policies and putting procedures in place.
• Complaints handling.

Application deadline

31st January, 2020.

Application details

Interested and qualified candidates should send their CV to: cv@ascentech.com.ng clearly indicating the “Job Title” as the subject of your mail.

Note:Only shortlisted candidates will be contacted.