Job details
Hotel Front Desk Officer Vacancy at a Prestigious Hotel – HR Leverage Africa
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About the role
Hotel Front Desk Officer job opportunity is available at HR Leverage Africa for individuals who possess relevant qualifications.
Description
- We are currently in need of a Front Desk Officer who will be responsible for checking hotel guests in and out of their rooms, managing reservations and providing information about rooms, rates and amenities.
Responsibilities
- Check guests in and out of their rooms
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Manage online and phone reservations
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Arrange transportation for guests.
Experience and qualifications
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Degree in Hotel Management is a plus
- Excellent customer service skills
- Amazing interpersonal abilities
- Top-of-the-line organizational skills.
Application deadline
Not Specified.
Application details
Interested and qualified candidates should forward their CV to: consulting.hrla@gmail.com using the job title as the subject of the application.
Note: Only qualified candidates should apply.