IT / Innovations Officer Vacancy at Idmibok International

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About the role

IT / Innovations Officer job opportunity is available at Idmibok International for individuals who possess relevant qualifications.

Responsibilities

• The IT/Innovations Officer is responsible for supporting the daily IT operations of 360HSDC, including computer hardware and software, and thus has a direct impact on productivity of colleagues.
• S/he will offer the first tier of technical support for staff based in the region, ensuring timely resolution to technical issues with a focus on customer service.
• WAN connectivity and maintenance (Internet connection and services; Broadband, leased line, ADSL, ISDN or dial-up connection and devices configuration and maintenance).
• Computer hardware and application installation, configuration, troubleshooting and maintenance (laptops, desktops, printers, mobile phones, Windows OS updates, approved 3rd party software updates, Microsoft Office suite) following 360HSDC’s established procedures.
• Web design, development and management.
• Act as the point of contact with 360HSDC, respond to all end user support issues and requests, escalating as needed.
• Provide assistance in the local procurement of IT related equipment with regards to 360HSDC’s standards.
• Advise and execute IT/MIS efforts, including developing and designing mobile apps, communication tools, drafting proposal shell using adobe suite and any and all business and communication materials.
• Lead all technical inputs to IT and work with the operations manager in growing the communications and ICT aspects of the company.
• Contribute to the design, management, and implementation of any and all country office IT/MIS projects
• Ensure Software and antivirus updates are current for all staff.
• Review system logs and assess any errors; resolving or escalating if present.
• Remove unauthorized software as detected by monitoring tools.
• Prepare the report on monthly incidents and scheduled services performed.
• Document common technical support issues with resolution, proactively identifying recurring issue areas and implementing solutions.
• Manage incoming and outgoing of personnel as pertaining to IT, including local hardware procurement.
• Take ownership of the onboarding and separation processes.
• Take budgetary responsibility for services within region.
• Support workshop and meeting audio-video technology.
• Document standard business processes.
• Manage and administer user accounts.
• Other duties as assigned.

Experience and qualifications

• Bachelor’s Degree in IT or related course; Advanced Degree is an advantage.
• 4 years of experience in providing technical support in a complex organization.
• Expertise in Microsoft operating systems and applications: 7, 10; Office 2013, 2016, 2019, Office 365
• Experience configuring and supporting peripherals: docking stations, monitors, printers, etc.
• Familiarity with database technologies and web hosting tools;
• Familiarity with common web and social tools (e.g. Google Analytics, social platform analytics);
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks);
• Excellent communication and interpersonal skills.
• Demonstrated ability to multi-task, prioritize, self-start, contribute under pressure and meet tight deadlines.

Application deadline

Application details

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