Job details
IT Support Engineer (Cement Industry) Vacancy at Dangote Group
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About the role
IT Support Engineer (Cement Industry) job opportunity is available at Dangote Group for individuals who possess relevant qualification.
Responsibilities
- Serve as the primary contact for IT related issues to end users in DCP plants and manage IT service management helpdesk.
- Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.
- Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and expert support teams.
- Communicate resolution of faults to end-user/ fault/request initiator.
- Log all requests/ issues unto the service centre database and perform regular trend analysis of issues and requests.
- Assist in developing and administering training programmes for end users e.g. on relevant self-help tips.
- Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback
- Administer internal customer satisfaction surveys.
- Keep abreast with new end user technologies and apply knowledge to DCP.
- Manage user accounts, passwords and permissions.
- Prepare and submit periodic management reports to the Plant IT Coordinator.
- Perform any other duties as may be assigned by the Plant IT Head.
Experience and qualifications
- B.Sc / HND Computer Science + 3 years experience
- Certified IT Professional (CISCO, MSCE, COMPTIA -A+ )
- Skilled in software configuration and hardware installations.
REMUNERATION and benefit:-
- Private Health Insurance
- Paid Time Off
- Training & Development.
Application deadline
Not Specified.
Application details
Interested and qualified candidates should:
WHO IS Dangote Group?
Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.