ITaaS Implementation Engineer (L3) Job at Alfred & Victoria Associates

About the role

ITaaS Implementation Engineer (L3) job opportunity is available at Alfred & Victoria Associates for individuals who possess qualification in Engineering / Computer Science

Responsibilities

• Work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism.
• Demonstrate project management and administration ability.
• Display leadership and team management ability and delegate lower complexity tasks to engineers and technicians.
• Demonstrate good administration abilities such as writing proposals and reports and must be able handle general project documentation with ease.
• Have good project skills which are demonstrated in the execution of installations and other assignments.
• Demonstrate good administration ability in the form of proposal and report writing, and general project documentation development.
• Take ownership of relevant technologies according to domain or specialization

Ensure client satisfaction:

• ITaaS Implementation Engineers (L3) work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism.
• They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.

Compile and maintain project administration:

• The individual demonstrates project management and administration ability.
• They write reports and proposals and project documentation.
• ITaaS Implementation Engineers (L3) assist with the documentation of standard operating procedures relating to installations and fixes.

Act as a mentor:

• The ITaaS Implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians.
• They assume responsibility for the coordination of the activities of the engineers, in line with performance targets.
• They lead by example and monitor the quality of engineer’s and technician’s work when required.
• Mentorship of engineers and technicians is expected on this role.

Execute installations:

• ITaaS Implementation Engineers (L3) have good project skills which are demonstrated in the execution of installations and other assignments.
• Project certification and the understanding and adoption of Dimension Data’s Primer methodology is encouraged. Provide telephonic, remote and on-site support to clients.
• The individual demonstrates good administration ability in the form of proposal and report writing, and general project documentation development.
• The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.

Act on specialist knowledge:

• The ITaaS Implementation Engineer (L3) is expected to take ownership of relevant technologies according to domain or specialization.

Experience and qualifications

Experience:

• 5 – 10 years’ working experience.
• At least 5 years’ working experience in a related environment.

Education:

• General Qualification in Engineering / Computer Science
• Valid CCNP Certification.

Key skills and competencies:

• Display a good understanding of business principles.
• Good communication skills.
• Good listening skills
• Ability to handle stressful situations and resolve issues quickly and completely.
• Demonstrated ability to teach and instruct co-workers.
• Display a proactive approach to solving problems.

Behavioural skills:

• As corporate citizens they are good team players and exhibit the required level of management skills required from junior level managers.
• He or she practices two-way communication and listens to understands other’s point of view. The individual displays a good understanding of business principles.
• At this level, individuals are included in higher complexity design work, with input to the design expected.
• These individuals are client focused and display a proactive approach to solving problems.
• They work well under pressure and demonstrate the ability to work within a support team, contributing to their success.

Application deadline

3pm; 16th December, 2019.

REMUNERATION :-

Very attractive.

Application details

Interested and qualified candidates should send their tailored CV to: apply@alfred-victoria.com using the “Job Title” as subject of the email.

Note: Any application received after the above time will be automatically rejected.

WHO IS Alfred & Victoria Associates?

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.