Job details
Client Navigator at CCCRN – 327 Openings
The Center for Clinical Care and Clinical Research (CCCRN) is recruiting 327 ad hoc Client Navigators for the BRIDGE-N Project across Kano, Jigawa, Sokoto, Kebbi and Zamfara States. Successful candidates will support clients to access integrated HIV, tuberculosis (TB), malaria and maternal, newborn and child health (MNCH) services and maintain continuity of care.
BRIDGE-N stands for Building Resilient Integrated Delivery of HIV, TB, Malaria and MNCH Services for Government-led Effective Health System in Nigeria. The project works with government and facility structures to strengthen continuity and quality of these services.
Role purpose
Support clients to navigate integrated health services, keep scheduled appointments, maintain continuity of treatment and care, and complete referrals within the approved project scope.
Key responsibilities
- Support client navigation and linkage to relevant HIV, TB, malaria and MNCH services within the approved scope.
- Follow up with clients on scheduled appointments and support timely return to care in line with approved procedures.
- Promote continuity of treatment and care and document follow-up actions appropriately.
- Coordinate referrals between services and facilities, and follow up to confirm that referred clients accessed the intended service through closed-loop referrals.
- Maintain appropriate client records and protect confidentiality in all interactions.
- Work with facility and community teams and comply with approved project, government and facility procedures.
- Distinguish general client navigation from specialised maternal and child peer-support functions.
Minimum qualifications and experience
- A qualification in Nursing, Social Work, Psychology, Public Health or Community Health Extension Work (CHEW).
- At least one year of relevant experience, or three to five years of work experience in a hospital setting.
- Ability to work collaboratively with facility and community teams in the assigned location.
- Commitment to continuity and quality of integrated health services.
- Willingness to comply with approved project, government and facility procedures, including confidentiality and relevant safety requirements.
- Fluency in Hausa and English. Residents of the state of application are encouraged to apply.
How to apply
Complete the online application form.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
The Center for Clinical Care and Clinical Research (CCCRN) is an indigenous non-profit organisation established in 2010 to promote best practices in healthcare delivery, medical training and research through locally adapted health-systems-strengthening models. It implements projects through experienced clinicians, laboratorians, community workers and health-information specialists, working with national and international partners. Its health initiatives have operated across 14 Nigerian states and contribute to public-health outcomes and knowledge of effective health solutions in resource-constrained settings.
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