Program Manager at Tokiye Integrated Medical Services – Port Harcourt

Tokiye Integrated Medical Services is recruiting a Program Manager in Port Harcourt to lead programmes supporting vulnerable women, children and families. The role combines beneficiary assessment, programme planning, financial oversight, delivery monitoring, partnership management and safeguarding.

Key responsibilities

Beneficiary assessment and support planning

• Receive and document cases from referrals, field activities, community leaders, partners and Board members, recording referral sources and any declared relationships with beneficiaries.
• Screen applications against eligibility criteria within one week and complete beneficiary verification through field visits and document reviews within three weeks.
• Apply transparent and impartial assessments, establish baseline circumstances and define measurable support outcomes.
• Prepare individual support plans with objectives, timelines, cost estimates, payment schedules, risks, follow-up arrangements and pay-it-forward commitments; present cases for Board approval and seek approval for significant changes.

Programme finance and implementation

• Prepare annual budgets, forecasts, funding requirements and intervention cost estimates; assess value for money and monitor expenditure against approved budgets.
• Prepare documented payment requests, work with Finance on reconciliations, reporting and audits, and ensure programme expenditure is fully supported by accurate records.
• Coordinate approved interventions directly or through qualified providers and partners, making payments to service providers where practicable.
• Follow up beneficiaries at one, three and six months and conduct formal closeout assessments at approximately twelve months, recording outcomes and lessons learned.

Partnerships, safeguarding and team leadership

• Identify and assess implementation partners, conduct due diligence and site visits, develop written agreements and monitor partner performance.
• Maintain programme registers, prepare quarterly performance reports and establish monitoring and evaluation processes.
• Serve as Deputy Safeguarding Lead, ensuring concerns are reported, documented and escalated promptly in line with the organisation’s 24-hour response procedure.
• Recruit, supervise, mentor and develop programme staff as the organisation expands.

Requirements

• A degree or professional qualification in Social Work, Sociology, Community Development, Public Health or a related discipline.
• At least five years’ relevant experience in social work, community development or NGO programme management.
• Demonstrable experience working with vulnerable women, children and families.
• Experience preparing, managing and monitoring programme budgets, with good financial literacy and the ability to assess intervention costs and value for money.
• Strong documentation, case management and report-writing skills.
• Must be based in Port Harcourt and willing to travel within Nigeria.

Desirable experience and professional qualities

• Knowledge of safeguarding principles and beneficiary case management, with established relationships across NGOs, faith-based organisations and community-based organisations.
• Experience establishing programmes, operational processes or systems in a growing organisation, and good knowledge of Rivers State and the wider South-South region.
• Compassion, integrity, discretion, impartiality, respect for beneficiaries’ dignity and confidentiality, reliability and accountability.
• Strong programme planning, budgeting, monitoring and evaluation, partnership management, risk management, team leadership, communication and problem-solving skills.

Benefits

The organisation offers a competitive salary and benefits package commensurate with the successful candidate’s experience and responsibilities, together with the opportunity to shape programmes serving vulnerable women and children.