Loan Officer at a Client via Fort Knox Outsourcing

Fort Knox Outsourcing is recruiting full-time Loan Officers for a client across Sokoto (Kwannawa Motor Park), Enugu (GUO Abakpa), Kaduna (Zaria, Tundun-Nupawa, Kabala Doki and Sabo), Port Harcourt, Sapele and Ilorin. The positions involve customer acquisition, credit assessment and repayment monitoring.

Job Summary

• We are seeking a proactive, target-driven, and customer-focused Loan Officer to identify potential borrowers, process loan applications, assess creditworthiness, and monitor loan repayments.
• The ideal candidate must possess strong sales, communication, and negotiation skills, with the ability to acquire new customers and maintain a healthy loan portfolio.

Key Responsibilities

• Identify and attract prospective customers through direct marketing, referrals, and field sales.
• Promote the company’s loan products and explain interest rates, repayment terms, and eligibility criteria.
• Receive, review, and process loan applications and supporting documents.
• Conduct customer verification and assess creditworthiness in line with company policies.
• Carry out field visits to verify customer information and business operations where necessary.
• Follow up on loan repayments and manage overdue accounts professionally.
• Maintain accurate records of loan applications, disbursements, repayments, and recovery activities.
• Build and maintain positive relationships with customers to encourage retention and referrals.
• Meet assigned customer acquisition, loan disbursement, and repayment targets.
• Identify potential credit risks and escalate suspicious transactions or repayment challenges.
• Ensure compliance with company policies, confidentiality standards, and applicable lending regulations.

Key Performance Indicators (KPIs)

• Number of new customers acquired.
• Loan application processing turnaround time.
• Monthly loan disbursement performance.
• Loan repayment and recovery rates.
• Portfolio quality and reduction in overdue loans.
• Customer satisfaction and retention.

Requirements and Qualifications

• Minimum of OND, HND, or Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
• Previous experience in microfinance, lending, banking, credit administration, sales, or debt recovery is an advantage.
• Excellent communication, negotiation, and interpersonal skills.
• Strong numerical, analytical, and record-keeping abilities.
• Ability to meet targets and work with minimal supervision.
• Willingness to conduct field visits when required.
• Basic computer proficiency, including Microsoft Excel.
• High level of integrity, professionalism, and attention to detail.

Remuneration

Monthly Salary: N175,000.