Job details
Online Customer / Media Representative Vacancy at Evan-nat Nigeria Limited
The published deadline was 10 November 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Online Customer / Media Representative job opportunity is available at Evan-Nat Nigeria Limited for individuals who possess relevant qualifications.
Responsibilities
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade the customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Utilize computer technology to handle high call volumes.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
Experience and qualifications
- Candidate should possess OND, HND, Bachelor or Master’s degree.
Application deadline
10th November, 2020.
Application details
Interested and qualified candidates should forward their CV to: info.evannatnigltd@gmail.com using the “Job title” as subject of the email.
Note: Only suitable applicants will be contacted.
WHO IS Evan-Nat Nigeria Limited?
Evan-nat Nigeria Limited is a fast growing consulting firm, known for its great reputation both to workers and clients services. Our professionals work alongside management teams and their boards of directors, capital providers, law firms, financial institutions and other key stakeholders through the business life cycle. We draw from our extensive track record and diverse backgrounds to provide clients with comprehensive solutions to life challenges and opportunities.