Operations Intern at Strivo Labs – Lagos

Strivo Labs is recruiting an Operations Intern in Lagos to assist the Head of Trade-In Business with scheduling, business coordination, reporting, record keeping and the tracking of trade-in operations.

Description

• We are seeking a proactive, highly organised, and detail-oriented Operations Intern to provide administrative and operational support to the Head of Trade-In Business.
• The successful candidate will assist with business coordination, documentation, reporting, meeting schedules, and follow-up on operational activities. The ideal candidate must be organised, have strong communication skills, and be capable of managing multiple tasks while ensuring the smooth execution of daily business operations.

Key Responsibilities

• Provide administrative and operational support to the Head of Trade-In Business.
• Coordinate meetings, appointments, and schedules, including preparing agendas and documenting meeting minutes.
• Track assigned tasks, pending requests, deadlines, and action points to ensure timely follow-up.
• Assist with organising business meetings, travel arrangements, and other administrative activities where required.
• Maintain accurate records of business correspondence, reports, approvals, and operational documents.
• Support the coordination of Trade-In activities across stores, merchants, online sales channels, and other business touchpoints.
• Liaise with the Trade-In Operations Team to obtain updates on device evaluations, transactions, sales activities, and operational requests.
• Maintain trackers covering trade-in volumes, device movement, inventory status, and pending operational activities.
• Monitor aged inventory reports and follow up with relevant team members on outstanding items.
• Track device repairs, warranty claims, replacements, and customer-related escalations.
• Escalate unresolved operational issues and delays to the appropriate management personnel.
• Ensure proper documentation of operational decisions, business requests, and management approvals.
• Maintain organised digital filing systems and ensure the accuracy and confidentiality of business records.
• Support the implementation of administrative processes and operational procedures.
• Identify gaps in documentation and reporting processes and recommend improvements where necessary.

Requirements

• Bachelor’s Degree or HND in Business Administration, Management, Secretarial Studies, or a related discipline.
• 1–2 years of relevant experience as an Executive Assistant, Personal Assistant, Administrative Assistant, or Business Support Officer, with practical experience in scheduling, documentation, reporting, and stakeholder coordination.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.
• Ability to maintain business trackers, prepare reports, coordinate meetings, and manage digital documentation.
• Strong organisational and time management skills.
• Excellent communication, attention to detail, accountability, initiative, and problem-solving skills.
• Ability to adapt quickly, manage multiple priorities, and work independently when required.
• High level of professionalism, discretion, and confidentiality.

Added Advantage

• Previous experience supporting a senior executive or business leader within a retail, fintech, technology, or commercially driven organisation.
• Familiarity with Google Workspace, Microsoft Teams, and project management tools.
• Relevant certification or professional training in Executive Assistance, Office Administration, or Business Management.