Job details
Operations Lead Job at FairMoney Nigeria
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About the role
Operations Lead job opportunity is available at FairMoney Nigeria for individuals who possess an undergraduate degree in a relevant field
Responsibilities
- Lead the Operations team and build up efficient processes
- Lead, coordinate, and monitor the operations team (customer service/loan recovery)
- Drive operational improvement processes
- Review and resolve escalations
- Train and on-board new team joiners
- Evaluate team member
Experience and qualifications
- More than 5 years of working experience in online customer service/ support center; at least 2 years in a team lead position
- At least an undergraduate degree in a relevant field
- Strong computer skill set and very good knowledge of common CRM softwares
- Strong communicator and highest degree of reliability
- Strong goal-driven mindset that goes beyond 9-5 job
Application deadline
Not Specified.
Application details
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
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Recruitment Process
- Phone Interview
- Hard Skill Test
- Face-to-face interview with GM
- Face-to-face interview with Founder(s)
WHO IS FairMoney Nigeria?
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.