Job details
Operations Manager (Office 3650) Vacancy at Tek Experts
Applications closed
The published deadline was 22 July 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Operations Manager (Office 3650) job opportunity is available at Tek Experts for individuals who possess relevant qualification.
Responsibilities
- Pro-actively manage client, staff and organizational requirements to meet key customer KPI`s and SLA’s including accurate reporting of performance and delivery.
- Ensure effective client delivery through management of headcount, talent acquisition; lines of communications with internal and external partners, performance management and people development.
- Take ownership of business processed which may involve building new or improving current processed and then implementation and maintenance.
- Ensure stakeholders (internal and external) are proactively managed including senior client contacts, international stakeholders and partners including such areas as operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement.
- Driving CSAT and pushing for reaching an extra mile – growth and expansion for LOBs based in partnership and ace results.
- Client Interaction – managing the relationship and brand; Innovation to improve efficiency and effectiveness of service delivery.
- Manage action planning and implementation of outcomes by ensuring effective reporting is in place.
Experience and qualifications
- 10+ years of relevant experience in the IT/BPO sector.
- Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner.
- Experience leading a support team of at least 300 global team members.
- Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills.
- Experience in multinational environment.
- Committed to self-development and the development of others.
Application deadline
22nd July, 2020.
Application details
Do you meet the criteria listed above? Apply by clicking on the “Apply button below:
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