Operations Manager Vacancy at Ten Degrees Global

Position Title: Operations Manager.

Job Station: Edo State.


Operations Manager job opportunity is available at Ten Degrees Global for individuals who possess relevant qualifications.

Job Summary

  • We are recruiting for the position of a service-oriented Operations Manager to oversee the daily operations.


  • Ensure that incoming staff complies with company policy
  • Keeping customers happy and handling complaints
  • Maintaining safety and food quality standards
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management, and shipping
  • Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
  • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplish operations and organization mission by completing related results as needed
  • Meet or exceed operations labour budget expectations
  • Run a safe, injury/accident-free workplace
  • Responsible for all aspects of vehicle and heavy equipment rentals
  • Manage relationships with key operations vendors
  • Track vendor pricing, rebates, and service levels
  • Review and approve all operational invoices and ensure they are submitted for payment
  • Serve as a primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Communicate all operating policies and/or issues at department meetings
  • Training staff to follow restaurant procedures
  • Organizing schedules
  • Ordering food, linens, gloves and other supplies while staying within budget limitations
  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly
  • Manage office supplies inventory and place orders as necessary.
  • Oversee activities pertaining to staff management
  • Receive and sort incoming mail and deliveries, and manage outgoing mail
  • Develop office policies and procedures, and ensure they are implemented appropriately
  • Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
  • Manage office budget
  • Identify opportunities for process and office management improvements, and design and implement new systems
  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Ensure regular entertainment events in our bar to keep our customers constantly entertained and deliver superior service and maximize customer satisfaction
  • Conduct comprehensive research, price surveys, and competitive analysis in response to market trends
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant and bar operations


  • B.Sc in Business Administration, Marketing, Accounting, Hospitality Management or related field
  • Minimum of 5 years Restaurant experience
  • Superb oral and written communication skills;
  • Excellence in applying mathematics; application of advanced computing;
  • Relevant knowledge of advanced principles related to sales, marketing, administration, management, and customer service.
  • Basic Business development skills
  • Proven work experience as an Operations Manager, Restaurant General Manager, Hospitality Manager, or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait for staff
  • Familiarities with restaurant management software, like OpenTable and PeachWorks.


  • Strong leadership, motivation and people skills
  • Acute financial management skills
  • Leadership
  • Conflict Management
  • Decision-Making
  • People Management
  • Data Entry and processing Skills
  • Deadline-Oriented
  • Budget Development
  • Planning and Organizing
  • Excellent Communication Skills
  • Delegation
  • Teamwork
  • Negotiation
  • Stress Tolerance
  • Critical Thinking and Problem Solving Skills.


N60,000 monthly.

Apply Before:-

6th November, 2021.


Interested and qualified candidates should send their CV to: tendegreesglobal@gmail.com using the Job Title as the subject of the email.

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