Job details
Product Associate Vacancy at Fenix International
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About the role
Product Associate job opportunity is available at Fenix International for individuals who possess relevant qualification.
Responsibilities
- Assist Service Centers and Customer Service Units in problem solving (high-level technical Support) in conjunction with the Solar Home Systems engineering team based in Kampala (Uganda).
- Conduct training on Products and 1st level Technical problem solving for operational agents (SEAs,FTLs and CSUs).
- Ensure regular updates of training materials, operating procedures, training guides and technical documents related to the Solar Home Systems.
- Assist the Product Portfolio Manager in carrying out field studies on the product ranges and user behavior.
- Assist the Product Portfolio Manager in the monitoring of key indicators during the launches of the new products.
- Prepare detailed Product related reports as required by the Product Portfolio Manager.
Technical:
- Must understand product ideation and development processes.
- Must be able to qualify and quantify the technical failures on our products by utilizing information from various sources (Service Center, Sales teams, Call center)
- Actively listen and document customer recommendations on product evolution.
- Prepare periodic product related reports for key stakeholders.
- Provide technical support to CX team on 2nd level technical issues, liaising with the Ugandan technical product team
Training:
- Training of sales teams to ensure adequate knowledge of first level support across the regions.
- Regularly update/document FAQs and other knowledge materials based on newly identified product issues including post product launch challenges.
Experience and qualifications
- 3-5 years experience in a Product department
- Experience with Tableau, SQL or other visualization or data management tools
- Good MS Office skills (Word, Excel, PowerPoint)
- Good analytical, incident resolution and product management skills
- Ability to collaborate with multidisciplinary and diverse teams
- Proficiency in English (written and spoken).
Desired Skills and Experience:
- Experience with Tableau, SQL or other visualization or data management tools
- Experience in writing technical support and user guide on products
- Knowledge of mobile payment methods (USSD, Pay As You Go …)
- Excellent command of English.
REMUNERATION :-
Competitive.
Application deadline
Not Specified.
Application details
Interested and qualified candidates should:
WHO IS Fenix International?
Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.