Job details
Quality Assurance Analyst (Customer Service) Vacancy at Contec Global Group
Applications closed
The published deadline was 25 September 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Quality Assurance Analyst (Customer Service) job opportunity is available at Contec Global Group for individuals who possess relevant qualiifcations.
Job Description
- The Quality Assurance Analyst is responsible for assessing the Customer Service Specialists, Ticketing, and Complaint resolution, responsible for the maintenance of high-quality service across the customer care unit.
Responsibilities
- Quality Assessment
- First Contact resolution
- Complaint resolution and ticketing
- Conduct regular checks on measures taken to handle customer complaints.
- Ensure Customer Service Executive complies with required processes in the bid to maintain excellent customer service.
Experience and qualifications
- HND / B.Sc from any higher institution
- Must have at 4 – 6 years in the Customer Service Unit with minimum 2 years active as a Quality Assessor in
- The same or related Sector (FINTECH, E-Payment, Mobile Money)
- Proficient in the use of Excel and general Microsoft Office tools.
- Data Analytics Skills.
Application deadline
25th September, 2020.
Application details
Interested and qualified candidates should: