Job details
Relations Manager Vacancy at Lead Enterprise Support Company Limited
The published deadline was 30 March 2020. This page is retained for reference; the original application instructions below are historical.
About the role
Relations Manager job opportunity is available at Lead Enterprise Support Company Limited for individuals who possess relevant qualifications.
Job Description
- Client Service Manager handles and resolves client’s queries, develop strategies for improving customer services, train other client services staff and maintain business relationships with existing clients.
Responsibilities
- Organize physical and health forum and enlightenment program chart and timetable for clients.
- Provide accurate and timely information on benefits and services available to clients.
- Plan and drive corporate and retail client relationship management in the region.
- Ensure proper documentation of all enrollee complaints and escalate where necessary.
- Ensure effective and prompt enrolment of clients.
- Build positive and productive relationships with clients.
- Make frequent client calls and visits to strengthen client relationships.
- Provide support in new product development and enhancement activities.
- Ensure quality assurance of HMO services to clients (enrollees and providers)
- Ensure that enrollees are managed under the care coordination scheme.
- Perform any other duty as required by Head Client Services.
- Support team efforts by ensuring 0% loss in existing client relationships.
- Performance Indicators
- Client satisfaction Index.
- Client retention rate.
- Expansion and management of clients within the region.
- Crisis resolved.
Application deadline
30th March, 2020.
Application details
Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the “Job Title” as the subject of the email.
WHO IS Lead Enterprise Support Company Limited?
Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.