Position Title: Senior Engineer / NOC Teams Lead.
Job Station: Abuja.
Senior Engineer / NOC Teams Lead job opportunity is available at 9mobile Nigeria for individuals who possess degree or equivalent in Electrical or Computer Engineering or relevant discipline.
- Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.
DUTIES AND RESPONSIBILITIES:-
- Support the NOC manager by leading NOCFO shift team
- Ensuring proper management of alarms from monitoring systems within SLA
- Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
- Be the primary focal point for escalated incidents and problems during shifts
- Ensure proper ticketing, documentation, and follow-up on network incidents
- Coordinate incident correlation and escalation across different units
- Participate in performance management reviews of the shift team
- Ensure effective NOC communication with internal and external stakeholders and customers
- Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
- Ensure availability of all network monitoring systems and visibility of all network nodes
- Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
- Generate reports on NOC fault management on the network as required.
- Perform other duties assigned by the Incident and Surveillance Manager
DESIRED EXPERIENCE & QUALIFICATION:-
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Three (3) to five (5) years post NYSC work experience in NOC operations
- Multi-vendor solution experience
Experience,Skills & Competencies
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Microsoft Office suite
- Network Surveillance/monitoring tools(advantage)
- Analytical Skill
- Delegation/ Supervisory
- Problem Solving
- Passion for Excellence
- Empowering people
- Growing people
- Customer Focus
Interested and qualified candidates should:
WHO IS 9mobile Nigeria?
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.View More Jobs at 9mobile Nigeria
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