Job details
Service Assurance Officer Vacancy at Ralds and Agate Limited
Applications closed
The published deadline was 28 June 2021. This page is retained for reference; the original application instructions below are historical.
About the role
Service Assurance Officer job opportunity is available at Ralds and Agate Limited for individuals who possess relevant qualifications.
Job Description
- Our client is urgently seeking to employ the services of an experienced individual who will be responsible for ensuring customer experience & outcomes are top-notch and achieved.
Responsibilities
- First Degree in Computer Science, Social Science or any related field. (M.Sc. is an added advantage)
- Minimum of 5 years experience handling the Service Assurance, Customer Experience/Service, Relationship Management functions of a reputable service-oriented company.
- Prior experience working with a company in the IT industry will be an added advantage.
- Proven track record handling all daily service management or performance issues for customers and ensuring the company’s services meet the customers’ goals.
- Prior experience assisting with complex customer escalations to bring fair/final resolution.
- Must possess good stakeholder & relationship management skills in order to meet or possibly exceed customer expectation thus enhancing their experiences.
- Demonstrated ability developing, implementing, and managing SLAs for assigned services and ensure delivery of service to agreed levels.
Application deadline
28th June, 2021.
Application details
Interested and qualified candidates should:
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