Social Media & Community Manager at Misan & Co – Palmgrove, Lagos

Misan & Co is seeking a full-time Social Media & Community Manager for a hybrid role based in Palmgrove, Lagos. The position combines digital content, community relationships and enquiry generation.

Social media, content and campaigns

• Build a social content calendar aligned with events, hospitality packages, seasonal demand and business priorities.
• Write captions, scripts, campaign copy and calls to action; develop concepts for advertising and promotions.
• Brief photographers, videographers and editors, coordinate production, attend selected events to capture timely content and publish approved materials.
• Keep business information accurate across social profiles and present authentic guest experiences and hospitality details.

Community growth and customer relationships

• Respond thoughtfully to comments, mentions and messages and encourage meaningful community participation.
• Maintain approved, consent-based connections with community members and previous clients to support referrals and repeat bookings.
• Develop and coordinate community gatherings, collaborations and promotional activities with the operations team.
• Build relationships with creators, brands and community groups; collect reviews, testimonials and permissions for guest-generated content.
• Escalate complaints and share recurring community feedback with management.

Enquiries, performance and reporting

• Respond to initial enquiries using approved information and pass qualified booking conversations to the operations team with the relevant details.
• Track social performance, participation, enquiries, bookings, referrals, repeat-customer activity and collaborations where data is available.
• Recommend improvements based on campaign results and guest feedback, and plan community events within approved budgets.

Requirements

• At least two years managing business social media accounts.
• Portfolio showing strong copywriting, content judgement and successful campaigns, with evidence of building communities or nurturing customer relationships.
• Working understanding of Instagram, Facebook and short-form video, and ability to turn business priorities into content plans.
• Basic phone photography, video editing and design skills, and confidence with scheduling, analytics and spreadsheets.
• Good organisation, responsiveness and attention to detail, with availability for selected on-site shoots and weekend events.