Software Support Engineer- Dynamics ERP Vacancy at Tek Experts

About the role

Software Support Engineer- Dynamics ERP job opportunity is available at Tek Experts for individuals who possess Bachelor’s Degree in Information Technology or related education from technical institute.

Job Description

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

Responsibilities

• Provide Dynamics 365 Finance and Operations support for users via phone and email.
• Follow best practices and processes to deliver top-notch customer satisfaction
• Field incoming problems from end-users to resolve application, hardware and Provide Dynamics 365 Finance and Operations software issues;
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
• Communicate Dynamics 365 Finance and Operations application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders;
• Ensure all IT and Dynamics 365 Finance and Operations support requests are dealt with in an efficient and timely manner;
• Accurately maintain logs and documentation related to Service Requests gotten from customers.
• Participate in the Dynamics 365 Finance and Operations applications training programs and individual classes;
• Assist in creating end-user documentation, instructions, procedures, and processes
• All other duties as assigned

Experience and qualifications

• Bachelor’s Degree in Information Technology or related education from technical institute is a plus.
• Microsoft SQL Server Administration
• Windows Server Administration
• Microsoft Azure Virtual Machine Management
• Microsoft Office 365 Knowledge
• Azure Active directory
• Must be able to read, write and speak English fluently to be considered for this role
• Excellent verbal, interpersonal and written skills required to communicate with users.
• 2+ years of experience in a technical support environment.
• Experience with Microsoft Dynamics AX, NAV or Any Other ERP Solution would be an asset.
• Can work a shift-based job.

Application deadline

Not Specified.

Application details

Do you meet the criteria listed above? Apply by clicking on the “Apply button below:

Apply Now

WHO IS Tek Experts?

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.