Job details
Technical Support Engineer Vacancy at Tek Experts
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About the role
Technical Support Engineer job opportunity is available at Tek Experts for individuals who possess relevant qualification.
Responsibilities
- Act as the advanced technical contact for troubleshooting customer issues
- Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management
- Collaborate with domain experts (SMEs) and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved
- Seek supplemental training to improve performance and develop a specialization
Experience and qualifications
- At least 1 years’ experience in a technical or customer support role
- Strong research, problem-solving and troubleshooting skills
- Ability to work well independently and as part of a team
- Excellent customer service skills
- Passion for technology and learning
- Good knowledge of at least one relevant technology
Application deadline
Not Specified.
Application details
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