Technician Support Engineer Job at BountyPraise Steel Construction Limited

About the role

Technician Support Engineer job opportunity is available at Bountypraise Steel Construction Limited for individuals who possess BS degree in Information Technology, Computer Science or relevant field

Responsibilities

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Experience and qualifications

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plu
• Candidate must be based in Lagos

Application deadline

5th December, 2019.

Application details

Interested and qualified candidates should send their CV to: bountypraiseconstructionltd@gmail.com Using the Job Title as the subject of the mail.

WHO IS Bountypraise Steel Construction Limited?

BountyPraise Steel Construction Limited is a reputable organization that is into Weldering, Construction and Buildings generally.