Ticketing and Reservation Officer at Elizabeth Maddeux – Island

Elizabeth Maddeux is recruiting a Ticketing and Reservation Officer in Island, Lagos State. The role will manage airline bookings, issue tickets, advise travellers and use Amadeus or Galileo reservation systems.

Job Summary

• We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team.
• As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing and reservation unit in our organization.

Key Responsibilities

• Make Reservations / Bookings for customers and issue flight tickets
• Make ticket bookings, quote fares, and send them directly to Customers or as directed.
• Arrange Reservations and Routing for Passengers at Request or as directed.
• Inform Clients of Essential Travel Information, such as Travel Times.
• Answering questions regarding dates, prices, and availability of flights.
• Helping passengers and customers with inquiries regarding changes or cancellations;
• and promoting special offers.
• Using computer reservation systems to check availability.
• Determining whether space is available on Travel Dates requested by the Customer.
• Educate and enlighten customers on the New and Existing Products of the Company.
• Follow up on Enquiries and convert them to Sales.
• Keep informed of Business Changes that affect the Ticketing Area.
• Sell travel products

Qualifications & Requirements

• Minimum of an OND qualification.
• Minimum of 3 – 4 years of ticketing experience
• Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo
• Experience in tour packaging is a plus
• Strong Analytical skills
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.

Salary

N250,000 – N300,000 monthly.