Business Development & Operations Lead at a Fragrance & Lifestyle Brand – Ikoyi

An emerging premium fragrance and lifestyle brand is recruiting a Business Development & Operations Lead in Ikoyi, Lagos. The role oversees commercial growth, stockists, e-commerce, marketing, inventory, customer service and operational controls, translating the founder’s direction into measurable plans.

Business development and stockist network

• Build and manage sales pipelines for wholesale accounts, corporate gifting, hospitality, stockists and strategic partners.
• Develop proposals and commercial terms, negotiate opportunities and coordinate onboarding after approval.
• Identify and develop stockists in Lagos, Abuja, Kano and other approved markets, setting service, reporting and performance expectations.
• Review stockist trading, replenishment, payments, compliance and commercial performance, recommending expansion or changes where justified.

Pricing, marketing and digital sales

• Oversee pricing across direct sales, the website, stockists, wholesale and promotions, applying cost, margin and channel analysis.
• Secure the founder’s approval for pricing and promotions and ensure consistent implementation across channels.
• Plan campaigns, launches, social media calendars and brand activations, briefing and coordinating external creators and service partners.
• Review campaign reach, enquiries, conversions and customer engagement, using performance data to improve results.
• Maintain accurate website products, prices, promotions, availability and merchandising, and coordinate technical fixes with developers.
• Plan pop-ups and private shopping events, including stock, staffing, sales targets and reporting.

Inventory, service and team leadership

• Oversee central, stockist and in-transit inventory, using sales trends and lead times for replenishment forecasts.
• Review stock counts, reconciliation, ageing, damages, returns and stock transfers; investigate discrepancies and document corrective action.
• Supervise and coach the Sales, Customer Experience & Operations Specialist, setting priorities, targets and service procedures.
• Monitor enquiries, order fulfilment, payment confirmation, dispatch, returns, complaints and repeat-purchase performance.
• Resolve escalated customer issues and improve standards as the business expands.

Reporting and controls

• Prepare weekly and monthly reports on revenue, margins, pipeline, stockists, inventory, digital marketing, e-commerce and customer operations.
• Review operational reporting and monitor settlements, receivables, credit exposure and commitments.
• Maintain approval and audit trails for discounts, pricing, promotions, returns, write-offs and stock movements.
• Identify operational bottlenecks and implement improvements that support profitable growth.

Requirements

• HND, bachelor’s degree or equivalent in Business, Marketing, Management, Retail, Communications or a related field.
• Five to seven years of relevant experience in business development, sales, retail operations, e-commerce, marketing or channel management.
• At least two years supervising people, commercial accounts or partners, with evidence of improved performance.
• Proven ability to win new business, grow channels, negotiate, manage margins and assess results.
• Practical inventory, fulfilment, stock-control and multi-location operations knowledge.
• Experience overseeing digital campaigns, social media, creative partners and e-commerce platforms.
• Strong communication, commercial judgement, stakeholder management, organisation and hands-on leadership.

Pay and benefits

• Net salary of ₦650,000 per month.
• Performance-based incentives linked to commercial and operational objectives.
• Direct access to leadership and an opportunity to help build the brand’s growth systems.
• Working schedule: Monday to Saturday; immediate start.