Call Center Executive Vacancy at a Foremost Health Maintenance Organization (HMO)

Position Title: Call Center Executive.

INTRODUCTION:-

Call Center Executive job opportunity is available at Health Maintenance Organization (HMO) for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES:-

Receive calls from members or employer groups and providers and prospective clients
To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
To receive calls from prospective clients and re-route the calls to the appropriate department.
To log enquiries for all calls relating to registered providers, Clients and members.
To follow up on specific cases as distributed by the manager to ensure a value added service offering.
To adhere to the organizational values.

DESIRED EXPERIENCE & QUALIFICATION:-

Candidate must be a registered nurse, midwife and possess B.Sc. Nursing. Additional medical qualification will be an added advantage
Candidate must have medical experience including experience in a Health Maintenance Organization (HMO)
Candidate must have Clinical or General Nursing and Insurance Call Centre experience
Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules.
Candidate must be very proficient in Microsoft office packages.

Other requirements:

Apply Before:-

18th May, 2021.

INTERESTED?

Interested and qualified candidates should kindly forward their CV to: jobsihms@gmail.com stating the position title as the subject of the mail

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