Call Center Supervisor Vacancy at a Leading Import and Distribution Company – Ascentech Services Limited

About the role

Call Center Supervisor job opportunity is available at Ascentech Services Limited for individuals who possess relevant qualifications.

Responsibilities

• Oversee the daily activities in call center & daily report compilation
• Complaint registration and feedback checking
• DWR checking on hourly basis
• Feedback on pending jobs / escalations
• Quotation for Out Warranty
• Happy Calling activity
• Job status report sharing to all the coordinators on daily basis
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating
• Training new recruit.

Experience and qualifications

• Bachelor’s Degree
• Minimum of 5 years of experience into call center Management Management with Appliances Background.

Application deadline

Application details

Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.