Job details
Call Centre Nurse Vacancy at Eagle HMO
Applications closed
The published deadline was 30 August 2021. This page is retained for reference; the original application instructions below are historical.
c
Position title: Call Centre Nurse. Location: Lagos State.About the role
Call Centre Nurse job opportunity is available at Eagle HMO for individuals who possess relevant qualifications.
Responsibilities
- Receive calls from members or employer groups and providers and prospective clients.
- To receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution.
- To receive and resolve all member-related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution.
- To receive calls from prospective clients and re-route the calls to the appropriate department.
- To log inquiries for all calls relating to registered providers, Clients, and members.
- To follow up on specific cases as distributed by the manager to ensure a value-added service offering.
- To adhere to the organizational values.
Application deadline
30th August, 2021.
Application details
Interested and qualified candidates should forward their CV to: recruitment@eaglehmo.com using the Job Title as the subject of the email.
WHO IS Eagle HMO?
Eagle HMO – We are a National Health Insurance company with Headquarters in Lagos and branches all over Nigeria catering for the health needs of our enrollees using excellent client service. Our services are affordable, flexible, and easy to use. You can always count on us!
0 comments